Menu and pricing updates made in the backend of Tambourine's Content Management System (CMS) are automatically reflected in the live guide. This eliminates the need to manually update and resend PDF menus whenever a chef or venue modifies its offerings.

Support is available Monday through Friday from 9:00 a.m. to 6:00 p.m. ET. Tambourine is closed on U.S. bank holidays.

Yes. Tambourine offers dedicated one-on-one sessions for users who need personalized guidance or assistance with specific questions. To book a session contact the team at hyatteventproducts@tambourine.com.

Yes. Tambourine hosts regular Office Hours where users can ask questions, collaborate with the Product Team, and receive guidance on specific topics. Visit Hyatt Connect to view the schedule and register.

Users can complete comprehensive MyLearning courses and access user guides and supporting documentation at their own pace. Visit Hyatt Connect to access these training resources.

We accept credit card, bank debit/ACH, check, and wire transfer. Please contact the Hyatt Event Products team at hyatteventproducts@tambourine.com for Tambourine's bank information.

The agreement automatically renews annually on January 1.

For questions about your agreement, invoice, payment status, or billing information, please contact the Hyatt Event Products team at hyatteventproducts@tambourine.com.

All three tools sync with Hyatt’s Digital Asset Manager (DAM), giving properties immediate access to a preapproved, brand-compliant library of high-resolution images and logos. The tools also follow Hyatt’s approved layout guidelines.

Generative AI is built directly into Hyatt Digital Proposal. Using booking details from Envision, it automatically creates tailored proposal copy, selects relevant property imagery, and curates local points of interest.

Each tool supports a specific phase of the customer journey:

Hyatt Digital Proposal: Used during the initial sales phase to quickly issue quotes and win prospective business.

Event Experience Guide (EEG): Used during the planning phase to coordinate menus, logistics, and vendor details with confirmed event planners.

Hyatt Wedding Guide (HWG): Supports both the sales and planning phases by helping couples envision their wedding during the inquiry process and manage details through event execution.

No. The Color-Coded Floor Plan Generator provides a bird’s-eye view of the hotel spaces recommended for a proposed event directly within the proposal.

It gives clients clear, high-level visual context during the sales phase. It is not intended to replace precise, full-scale event design, diagramming, or seating software.

No. Hyatt Digital Proposal is a proposal tool and does not replace the contracting platform your property currently uses.

Yes. Hyatt Digital Proposal integrates with Envision. Any alternative dates selected in Envision will automatically carry over to the proposal.

As these are self-service products, each hotel is responsible for managing its own buildout timeline and ensuring the appropriate resources are in place to complete the setup. We recommend building a small internal team and assigning a dedicated product champion to help coordinate the build, gather content and assets and keep the project moving forward.

Below is a recommended timeline based on the resources typically needed for each product. These timelines are intended as a general guide and may vary based on the hotel's available resources, content and number of assets.

Event Experience Guide (EEG) & Hyatt Wedding Guide (HWG):
- Assemble Team & Collect Assets: 1 week
- Copy & Imagery Upload: 1 week
- Menu Buildout: 2 weeks
- Final QA: 1 week
- Recommended timeline: approximately 5 weeks

Hyatt Digital Proposal:
- Website Audit & Pre-Work Content Upload: approximately 1 week

Our team will provide supporting materials and on-demand training resources to help your team get started. We also host recurring office hours where your team can ask questions and receive additional support throughout the buildout process.

Need additional support? Talk to us about our Product Buildout options.

Yes. We offer full-service guide and proposal build services starting at $500. Our team manages the end-to-end setup, including uploading high-resolution photography, floor plans, catering menus, and local vendor information, so your property can begin selling quickly.

Participation requirements vary by tool and brand standards.

Event Experience Guide (EEG): Full-Service Hyatt properties in Americas and EMEA with at least 5,000 sq ft of meeting and event spaces are required to adopt the Event Experience Guide. It is highly recommended for all other properties.

Hyatt Digital Proposal: Required for all Full Service and Hyatt-Managed Select-Service properties across Hyatt Americas and EMEA as the brand-preferred alternative to static PDF proposals. All APAC Properties are Highly Recommended.

Hyatt Wedding Guide (HWG): Highly recommended for all properties actively driving wedding revenue.

Check with your Hyatt Lead to confirm the specific brand standards and mandates currently in place for your property.

The Color-Coded Floor Plan Generator is an interactive tool that dynamically color-codes meeting and event space to help planners instantly visualize where on property an event will take place directly within Hyatt Digital Proposal.

Yes. The platform supports multilingual content for international group organizers and clients.

No. All tools generate responsive, cloud-based links that can be accessed through any internet browser on a desktop, tablet, or mobile device.

Yes. The platform offers dedicated templates, including a Cultural Wedding Guide, designed to showcase multi-day celebrations, traditional catering requirements, and specialized event needs.

The platform is built for most Hyatt brands: Digital Proposal & Proposal Lite: Live across most brands, supporting both full events and rooms-only business. Event Experience Guide: Available across all full-service and select-service brands. Hyatt Wedding Guide: Available across brands with specialized templates for cultural events.

The Hyatt Wedding Guide is a dedicated visual showcase designed to help couples and wedding planners envision their wedding at a specific property. It serves as a 24/7 digital resource for event details, spaces, and menus.

Key features include:

• Highlights of signature ceremony and reception spaces
• Specialized wedding food and beverage options and banquet menus
• Pre- and post-wedding experiences, such as rehearsal dinners, farewell brunches, and spa days
• Image galleries and preferred vendor recommendations

The Event Experience Guide is a centralized digital hub for event planners. It brings together catering menus, venue information, local vendor recommendations, and event details in one dynamic online guide.

The guide allows properties to promote and monetize preferred local vendors—including audiovisual, floral, décor, and entertainment providers—and highlight hotel activations or sustainability initiatives directly within the platform.

The platform integrates directly with Envision. Booking details, rates, and other parameters are automatically transferred to the proposal, while content is managed through a centralized login in the Tambourine Content Management System (CMS).

Yes. Proposals can feature:

• Event-space floor plans and photos
• Guest room accommodations and amenities
• Customized food and beverage options and concession packages
• Customized event agendas and schedules
• Interactive local maps and vendor highlights
• Video walkthroughs

Hyatt Digital Proposal is an interactive, web-based platform that allows sales teams to build and send customized event and group proposals in under 15 minutes. It replaces multi-page static PDFs and large email attachments with a single, mobile-friendly digital experience.

Proposal Lite is a streamlined version of Hyatt Digital Proposal designed specifically for room-only quotes and simpler group stays. It allows teams to quickly showcase guest room types, hotel amenities, and rates without including event spaces or food and beverage options.

On your agreement, there are check boxes to select which languages you would like to add. Hyatt Event Products supports 10 World of Hyatt languages. Any additional languages are $200 each per year.

Training is designed to be primarily self-service, with users having access to comprehensive MyLearning courses, user guides and supporting documentation that can be completed at their own pace.

In addition, Tambourine hosts regular Office Hours, which provide an opportunity to ask questions, collaborate with the Tambourine Product Team and receive guidance on specific topics.

For users who need additional assistance, the Tambourine Product Enablement Team is also available to schedule dedicated 1:1 sessions to address unique questions or provide personalized support.

Our team remains available throughout our partnership to ensure you have the resources, training, and guidance needed for long-term success.

We accept credit card, bank debit/ACH, check, and wire transfer.

Annual renewals for all products are in January.

Yes. The Digital Proposal is customizable and works for full event space bookings as well as rooms-only bookings.

Proposal Lite is a feature of the Hyatt Digital Proposal platform, built specifically for rooms-only and group room block inquiries. It covers dates, rates, and spaces — nothing more, nothing less — so you can respond fast without building a full event proposal.